Custom Design

custom design process STEP-BY-STEP

Step 1 - Dream!

Start with inspiration. Gather ideas, images, and concepts that speak to your heart. Explore our website, dive into Pinterest, scroll through Instagram—anything that helps you define your style. We encourage you to take your time with this step. Let your vision evolve naturally over a few weeks until it feels just right.

Step 2 - Share

When you're ready, fill out our custom design form below. Tell us everything—your style, design preferences, timeline, budget, and any meaningful details. The more you share, the smoother the journey will be. You can upload up to five reference images. If you're using heirloom stones, please include all the information you have: shape, type, and millimeter dimensions if available.

Step 3 - Design

We’ll translate your ideas into a first draft. Based on the information you provide, our design team will create a first draft in the form of high-resolution, 3D renderings. You'll also receive an initial quote. If you are looking for a specific center stone, we’ll curate a small selection (1–3 options) that match your criteria. Expect to receive everything within 5 days of submitting your request.

Step 4 - Perfect

Love your design at first sight? Amazing—you're ready for the next step! A 50% deposit secures your design and begins production. Need changes? No problem. We’re happy to refine your piece. If your design needs more than two rounds of revisions, a $500 non-refundable deposit is required for additional revisions, which will be credited toward your final piece.

Step 5 - Approve

Once your deposit is received, we’ll prepare for production. If you'd like, we can 3D-print a resin prototype and mail it to you. This lets you see your design to scale, try it on, and confirm every detail. If any final tweaks are needed, this is the time. Your full approval moves us forward to the final phase: production.

Step 6 - Craft

The final step, anticipation! With your final go-ahead and deposit payment, we begin crafting your one-of-a-kind piece. A mold is created, then your design is cast in your chosen metal. Our team will carefully assemble every element - polishing, setting your stones by hand, shaping prongs, and adding finished and final touches. Production takes 4–10 weeks depending on complexity. Once complete, your piece will be beautifully packaged and shipped to you, ready to be cherished for a lifetime!

Billie Toi & Moi Moissanite Engagement Ring - Identity Diamonds
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Terms

The quote you will receive is valid for 30 days and is subject to availability. Should you choose to purchase after that time frame, your quote may need to be adjusted to reflect current pricing.

When you are ready to move forward with your order, a 50% non-refundable deposit is required to begin production on your piece. Your remaining balance is due in full once your project is completed and ready for pick-up/shipping.

All custom design pieces are final sale.


To modify an existing ring design, use the “ask a question” button available on each product page.