- Time Frame: Returns must be initiated within 14 days of purchase.
- Eligibility: Returns are accepted for stock items only.
- Condition: Items must be unaltered (including sizing), unworn, in new condition, and in original packaging.
- Exclusions: No returns or exchanges on special orders, made-to-order items, and custom designs. Clearance items are final sale.
- Approval: All returns must be approved before being sent back.
- Refund Processing: Refunds will be processed within 5 business days of receiving the returned item.
- Shipping Responsibility: We are not responsible for items lost in transit. It is recommended to insure the package during transit. You can purchase shipping insurance here.

To initiate a return:

1- Contact us at info@identitydiamonds.com to obtain an return authorization. Include the original name and/or order number.
Items sent back without authorization will be refused.

2- Once approved, put the item in its original box, package it securely and mail it to:

Identity Ds, 6701 Burnet Road, suite 160, Austin Texas 78757

3- Send us the confirmation that the shipment is on its way, and include tracking number if available. We will confirm when we receive your package.

We recommend using UPS or FedEx, and avoiding USPS to send in the item(s).

Note:
You can purchase your shipping label and purchase shipping insurance for your package directly through us for convenience and ease!

4- Once your item has been received and inspected, we will process your refund within 5 business days.