We recommend that you/your significant other gets their finger sized prior to ordering the ring. Simply visit your local jewelry store to get professionally sized! It is truly the only way to get an accurate size.
Please do not "guestimate" a finger size. It may just end up costing you to resize or even remake the ring in the end. When in doubt, order in stock size or contact us.
When getting professionally sized is not at all possible (we get it!):
- Stock ring: order your ring in the size in stock (our stock size is typically 7 for women and size 10 for men). We will gladly resize any ring that was purchased in the size in stock at no extra charge, up to 3 sizes up or down, within 90 days of purchase, unless otherwise stated. If the ring needs to be resized again, a sizing fee will apply. If a ring needs to be sized up or down more then 3 full sizes, a small sizing fee will apply.
- Made to order ring: order your ring in the stock size. We will gladly resize any ring that was purchased in the size in stock at no extra charge, up to 3 sizes up or down, within 90 days of purchase, unless otherwise stated. If the ring needs to be resized again, a sizing fee will apply. If a ring needs to be sized up or down more then 3 full sizes, a small sizing fee will apply.
How to get your ring resized
Contact us at info@identitydiamonds.com to obtain a repair authorization.
Items sent back without an authorization will be refused.
Once approved, put your item in the original box (or the sneaky box), package securely and mail it to:
Identity Ds.
6701 Burnet Road, Suite 160
Austin Texas USA 78757.
We recommend using UPS or FedEx, and avoiding USPS.
You can also purchase your shipping label and purchase shipping insurance your package directly through us for convenience and ease!
Send us an email to confirmed that the shipment is on its way, and include tracking number if available. We will confirm once we receive your package.
Once your item has been received, we will resize it for you within 5 business days, and mail it back to you via UPS ground at no extra charge.
Other Important Information Regarding Sizing
- Certain In Stock rings cannot be resized extensively. Examples include rings that feature stones going down the sides, and hand engraved rings. Make sure to read the full description of the ring before you purchase, and order in the exact size if possible. When in doubt, contact us.
- In some cases, you may find out that the ring size needed is widely different from the size ordered, and we have to remake the ring for you. In that rare instance, a fee may apply.
- Certain rings (such as eternity bands, and alternative metals like titanium, zirconium, Damascus steel, etc.) cannot be resized. The exact size must be known prior to ordering. Make sure to read the full description of the ring you purchase, and order in the exact size.
- Special Orders & Made to Order rings will be made in the requested finger size at no extra charge. If you don't know the finger size needed, let us know.
- If a ring needs to be resized more than once, a sizing fee will apply for subsequent sizings.