why thousands of people love identity diamonds
FAQs
Don't let any questions linger! If you can't locate the information you need, please reach out to us. We're here to help!
Yes! Almost all of our rings can be customized to accommodate a different size or shape of center stone, and we can adjust, add, or remove design elements from almost all our rings. Contact us with the name of the ring and the changes you’d like to make, or use the “ask about this product” button available on each product page.
Yes! We absolutely do, and we love designing from scratch. To begin a custom design inquiry, please visit our Custom Design page.
We cannot melt and reuse old jewelry to make your piece, as this process require re-refining the gold, and our shop doesn’t offer metal refining.
However, we do purchase old gold for scrap value, so if you have old jewelry that you’d like to sell, we are happy to look at it and offer you a credit towards your piece.
It depends.
We fully support the concept of reusing as a sustainable practice, and we will happily consider your family/heirloom stones for resetting. However, conditions apply and it will be decided on a case to case basis. Contact us to discuss it in more details.
We do not sell our rings without a center stone and we do not set center stones purchased elsewhere in our jewelry.
All website pictures are of our actual stock, they are never generic photos.
If you order a natural gemstone ring (such as a Montana sapphire ring), the color of the gem may vary, as no two are ever alike. We try to find gems alike whenever possible, but all natural gems are unique and will vary.
If you order a lab grown gemstone, diamond, or moissanite ring, your ring will look very close to identical to the one pictured, as there is very little to no variation in those gems.
Absolutely! If you love one of our ring styles, and would prefer it set with a different color/size/shape/type of gem, we will gladly help you find the right stone.
As per our core mission, we focus solely on stones that are sustainably and ethically sourced: either lab grown gems, or gems that are fully traceable, eco-friendly and fairly mined.
You don’t want to ruin the surprise, we get it! Visit our Ring Sizing Guide for tips and recommendations.
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