Return & Exchange Policy

-  We accept returns and exchanges within 14 day for in stock items only
- Returned item must be unused, unaltered (including unsized), and in its original packaging
- Custom pieces, made to order pieces, and special orders are made just for you, hence they are final sales
- Sale items are final sales
- You are responsible for shipping costs for returning your item
- All shipping costs are non-refundable
- We are not responsible for items lost while in transit back to us, and we always recommend that you insure your package for the full value of its content.

How to send an item back

Contact us at info@identitydiamonds.com to obtain a return authorization.
Items sent back without a return authorization will be refused.

Once your return is approved, put your item in the jewelry box it was received in, package it securely and mail it to:
Identity Ds.
6701 Burnet Road, Suite 160
Austin Texas USA 78757

We recommend using UPS or FedEx, and avoiding USPS.
You can also purchase your shipping label and purchase shipping insurance your package directly through us for convenience and ease!

Please send us an email to confirm that the shipment is on its way, and include tracking number if available. We will confirm once we receive your package.
Once your returned item has been inspected, your refund or exchange will be processed within 5-10 business days.