Warranty Inspection
Warranty Inspection
How to get your jewelry inspected
As outlined in your warranty document, a periodical warranty inspection is required to maintain your warranty on your engagement ring. We also recommend getting all your fine jewelry pieces inspected at least yearly. Inspections are free!
Here is the simple process to get your ring inspected.
Austin, TX
Locally
If you are local, simply stop by the store to get your ring inspected, no appointment needed. It takes 5-10 minutes to perform the inspection, and we will give your ring a good clean at the same time! 🧼
Distance
If you are a distance client, you can mail in your ring instead. It's as easy as 1-2-3-4!
1- Contact us at info@identitydiamonds.com to obtain an inspection authorization. Include the original name and/or order number.
Items sent back without authorization will be refused.
2- Once approved, put your item in its original box, package it securely and mail it to:
Identity Ds, 6701 Burnet Road, suite 160, Austin Texas 78757
3- Send us the confirmation that the shipment is on its way, and include tracking number if available. We will confirm when we receive your package.
We recommend using UPS or FedEx, and avoiding USPS to send in your item(s).
Note:
You can purchase your shipping label and purchase shipping insurance for your package directly through us for convenience and ease!
4- Once your item has been inspected, we will mail it back to you via UPS Ground at no extra charge.
FAQs
Your truly are COVERED! Your warranty includes:
- Unlimited complimentary cleanings
- Unlimited complimentary inspections
- One ring sizing, up to two sizes up or down, within 90 days of purchase (for more entensive sizing, a fee may apply)
- The replacement of lost accent stones
- The tightening of gems that have become loose in their setting, including the center stone
- The repair of any defect in the metal
- A jewelry appraisal (for insurance purposes) upon request, within 3 months of purchase
- Engagement rings: 10 years (conditional to warranty inspections, as listed in Your Responsabilities, above)
- Diamond wedding bands*: 5 years
- Multi-stone rings: 5 years
- Diamond earrings & pendants: 5 years
- Moissanite earrings & pendants: 5 years
- Tennis bracelets: 5 years
- Chains & chain bracelets: 1 year
- Sapphire, ruby, spinel, alexandrite jewelry: 5 years
- Other gemstone jewelry: 1 year
- Gold jewelry: 1 year
- Sterling Silver jewelry: 1 year
- Refurnished pieces: 1 year
- Pre-owned pieces: 1 year
*Eternity bands are not covered under warranty
We do not sell warranty extensions. However, you can trust that if you lovingly care for your jewelry and have it professionally inspected and cleaned on a regular basis, it will continue to bring you joy for as long as you cherish it!
That, my friend, is a great question, and I'm so glad you ask. We put together a little Care Guide for you, you can check it out by clicking here.
If you need a repair that falls outside the scope of your warranty, or if you've let your warranty elapse (by not following your inspection schedule), a fee may apply to repair your jewelry. Following the inspection, we will contact you with a repair quote, and we will only proceed once we receive your approval.
We do not offer repair work on jewelry that was not purchased from Identity Diamonds.
