Engagement Rings

Diamond Bands & Other Fine Jewelry

Warranty inspection (Engagement Rings):

6 months after your purchase, and every 12 months thereafter, you must bring or send your ring in for your free warranty inspection. This is paramount in preventing small wear and
tear to become critical damage.

If you are local, simply stop by the store to get your ring inspected, no appointment needed. It takes 5-15 minutes to perform the inspection, and we will give your ring a good clean at the same time!

If you are a distance client, you can mail us your ring instead:
Contact us at info@identitydiamonds.com to obtain an inspection authorization.
Items sent back without authorization will be refused.

Once approved, put your item in the original box (or the sneaky box), package it securely and mail it to:
Identity Ds.
6701 Burnet Road, Suite 160
Austin Texas USA 78757.

Send us an email to confirmed that the shipment is on its way, and include tracking number if available. We will confirm when we receive your package.

We recommend using UPS or FedEx, and avoiding USPS.
You can also purchase your shipping label and purchase shipping insurance your package directly through us for convenience and ease!

Once your item has been inspected, we will mail it back to you via USP Ground at no extra charge.